Dog East Only Refunds
I bought phone cases and screen protectors, hoping for free shipping, then added an additional 129 yuan to buy a new charger. The phone case was about 10 yuan, the screen protector was 25 yuan, and it came in one piece. I didn't check the details of the screen protector, but used to be two pieces, so I just stuck them on. It went smoothly, but there was a problem when I applied the screen protector. My fingerprints wouldn't work anymore, so I immediately requested a refund and return. Then, soon after, a customer service representative from JD.com called me up and told me that I would not have to return or exchange the goods as they were all fine. However, before this, I asked if my packaging was still there, and he said yes, so if my packaging wasn't there, it would not have been refunded or returned.
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