Judging by the looks of it, returning big items for refunds on Taobao will be tough.
For example, if you bought a 5000 yuan phone and the seller was charged 30 yuan in transaction fee, if you successfully returned it, Taobao would not give back this 30 yuan to the seller, so the seller will definitely think of every means not to let you return refund. In the same situation, maybe they used to allow you to return, but now may not.
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