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Hello,
We are contacting you to inform you about the RAID failure on the node where your VPS is hosted. Despite our efforts to restore the RAID, mdadm was unable to scan and assemble it. As a result, we will need to replace the affected drives and reinstall the node.
You have several options going forward:
1. Receive a full refund of your recent payment to your original payment method, or receive account credit.
2. Recreate your VPS and extend it for 6 months.
3. We can recreate your VPS on a SolusVM node (immediately) or Virtfusion node. For Virtfusion node, it will include one free backup slot to help protect against issues like this in the future. Please note that it may take 24-48 hours for the Virtfusion node to be ready.
We sincerely apologize for any inconvenience this may have caused.
Thank you!
Duong Tu
Senior Technician - GreenCloud |
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发表于 2024-10-22 22:19:34